Questions

Every week, we add a lot of new programming to our schedule. Want to stay up-to-date on all this great news? Subscribe to our weekly newsletter, or follow PAARD on Facebook and Instagram. Don’t feel like reading? Listen to our Spotify playlist with all the newly confirmed acts. Finally, this website provides the best overview of the entire program.

You can find your tickets in your account, all on one page. In addition, you can enter or adjust preferences and data, so that you do not have to enter your data again with every order. If you have lost your tickets, you can email them back to yourself from your account. Never lose your tickets again!

Friends Pass

Do you care about PAARD and want to be the first to hear about all the latest news? Do you enjoy sharing your opinion on PAARD matters? Don’t like waiting in line? Do you love discounts, or simply want to make a musical friend? For €50 a year, you can become a PAARD friend. Visit Paard.nl/vriendenclub for more information!

Business Club

Here, the love of music lives. Forever. Even after your thirties, forties, or even retirement. Here you’ll meet like-minded people. Whether you’re a musician, a music lover, or just have a soft spot for all things music, we’re working together with the business club to create a healthy landscape for (pop) music in The Hague. Read more about this club at PAARD.nl/Businessclub

Want to cancel your membership? Send an email to [email protected] and include the email address where your membership is registered.

The easiest and fastest way to buy tickets is PAARD.NL. Luckily, you’re already there! Check the program for all events.

Evening Box Office
The evening box office is open during concerts and events. It is closed during free events. Click here for the program. For questions and comments regarding tickets, please send us an email at [email protected].

More information about ticket sales can be found on this page.

PAARD ticket sales are handled through the ticketing system we developed in collaboration with Ticketworks. Prices displayed on the website and in the ticket shop always include service fees. Therefore, there are never any additional costs.

Service fees include transaction fees, customer service, and ticketing system maintenance.

For some events organized with external parties, we link to their own ticketing system; you will then leave the PAARD website. If you have any problems with these tickets, please contact said external organization.

PAARD Friends Club
Do you support PAARD? Do you enjoy sharing your opinion on PAARD matters? Do you love discounts, or would you simply like to make a musical friend? Read more about the PAARD Friends Club here.

Early Bird Ticket
For some events, PAARD offers an early bird discount called the Early Bird Ticket in the first week after pre-sales start, and while supplies last. The Early Bird ticket is visible on our website as long as it’s available.

CJP Discount
Do you have a CJP pass? Then you get a €2.50 discount on most tickets! You can apply the discount by entering your pass details when ordering your ticket. This discount is only valid during regular ticket sales.

Ooievaarspas

Ooievaarspas holders can purchase a ticket at a 50% discount for most programs. The discount does not apply to rental concerts and external ticketing. The discount is calculated on the price without service charges, with reduced service charges added. The price you see on the website is the final price. There are no additional costs. When purchasing your ticket, enter your Ooievaarspas number on the screen that appears when you select an Ooievaarticket.

We Are Public
In collaboration with over 30 leading cultural institutions in The Hague, We Are Public (WAP) gives you monthly access to a nice selection of at least 50 concerts, dance and theater performances, films, and exhibitions. A fine selection from the Paard program is made every month for We Are Public members. Admission to these selected events is free upon presentation of your WAP pass, unless otherwise stated. Become a We Are Public member via www.wearepublic.nl. You will receive a personal WAP membership pass with a barcode.

How does it work? Check the We Are Public website for selected performances, bring your WAP pass and ID. The latter is important because discounts are personal. There is no priority for WAP pass holders. Sold out is truly sold out. Reservations are unfortunately not possible.

Is it your birthday? Paard congratulates you!
Cheers, Santé, Salud, Skál on your birthday at PAARD!
Is it your birthday and is there a night program at Paard that night? Then you and one friend will receive free admission to the night program at Paard. Congratulations!

How does it work?
– Email [email protected] the week before your birthday and let us know you’d like to celebrate your birthday.
– Enter Paard on your birthday between 11:00 PM and 1:00 AM.
– Show your ID to prove your birthday is before or after midnight.
– You and one friend will then receive free admission*.

Terms and Conditions
* This offer does not apply to (almost) sold-out night programs.
** Naturally, the standard house rules apply to both of you.

Through www.paard.nl

-You can purchase concert tickets to our events from our official website 24/7.
-You can purchase tickets at our ticketdesk during opening nights. Please note: we do not accept cash, only Pin.

How do I purchase tickets online?

First, go to the page of the event of your choice, where you can click on a green button with the word ‘tickets’ on it. At this point, you must register or log in with your personal Paard-account; this will only take a minute, but you may want to create an account in advance if you think the event will sell out quickly. As soon as you’ve clicked the green button and Paard approves access to your user account, you can continue your online purchase. Then you can continue by choosing your preferred method of payment. All payments can be fulfilled by using iDeal, MasterCard or Visa. Note: from abroad you can only pay with Credit Card. iDeal only works in The Netherlands.

If the purchase has been successful, you can expect a confirmation email from Paard to pop up in your inbox within seconds. This confirmation email contains your e-ticket, which you can print at home and take with you to the event. You can also leave the e-ticket on your smartphone, so our security guards will be able to scan it from there. Be sure to carefully archive this email; it will grant you access to the event.

What if you have not received a confirmation email?

Your confirmation email may end up in your spam box; regardless of what email provider you are using, please check this first, as this is quite common and completely harmless. You will still be able to open your confirmation email from there. It could also be helpful to go to your account and to change your email address. If you are not checking your current email address quite often, or you are experiencing problems with it, this may be helpful. If you have done so, you can return to your account, look into your ordering history and request another confirmation email to be sent to your newly submitted email address.

You can’t find the email in neither your regular inbox, nor your spam? Then please contact [email protected] or call us at: 070 750 34 34. Our receptionists will be glad to be of further assistance. You can contact us exclusively on Monday – Friday, 12:00 PM – 5:00 PM. If you wish to pick up your tickets outside of our office hours, you could try retrieving them at our box office, on the condition that you bring a valid ID with you and that the tickets have been purchased on your name.

Please take notice that this given information only counts for tickets that have been purchased through our official website! If you have bought tickets through another seller, we may not be able to help you. Please do also take notice that you must bring a valid ID to any event you are attending, or else our security will reserve the right to refuse your entrance. The maximum amount of tickets you can purchase per event, per account, is 4; this is to prevent black-market resales.

After purchasing a ticket through the website, an e-ticket will be sent to your email address. If you can’t find this ticket in your email, you can retrieve it through your account on the Paard website. Log in at paard.nl/account. Here you’ll find an overview of all tickets you’ve purchased for upcoming events under ‘tickets’. Download the tickets from there. You can scan them from your phone or print them out.

Didn’t receive a confirmation email?
For some email addresses, the confirmation email might end up in your spam folder, so please check if it ended up there first.

If you still can’t find it, please contact PAARD ([email protected]), and we can resend the tickets. Please note: our office is only available on weekdays between 12:00 and 5:00 PM.

What if you can’t find it at the last minute and the office is closed? When you visit PAARD, please bring your ID and report to the ticket office. The ticket clerk will then look up your tickets in the system. Please note that the tickets must be in your name.

Please note: the above only applies to e-tickets purchased via www.paard.nl! For some events, tickets are sold through an external organisation.

There are some rules regarding the legal age for event attendance at Paard.

Concerts
Concert attendees must at least be 14 years of age on the date of attendance, unless the event’s page on our official website states otherwise; however, attendees younger than 14 are welcome when accompanied by an adult (18+).

After Hours & Clubevents
To be allowed to attend an event that is held after 11:00 PM, one must be at least 18 years of age, unless the event’s page on our official website states otherwise. Please bring a valid ID when attending a nighttime event

PAARD supports the I Love My Ears campaign, click here to find out more.

Paard offers different types of hearing protection, available at the foyer bar:

Alpine Plug it
The black Alpine Plug-it is a reusable black earplug made of silicone-free AlpineThermoShape material. It forms with body heat around the ear canal and can therefore be worn comfortably. The Plug it earplugs have a filter that lowers the sound level while you can continue to follow the music and conversations. These earplugs can be used about 100 times.

Alpine Party Plug
These transparent Alpine PartyPlug earplugs come in a PAARD protective case. These earplugs have a special filter that is made to reduce the volume of the music to a safe level, without deteriorating the quality of the sound. This keeps the music sounding as it should and communication with friends is possible. PartyPlug earbuds can be worn comfortably all day (or night). They are made of a hypoallergenic and silicone-free material, so you will not suffer from allergic reactions or itching. You can use the PartyPlug earplugs more than 100 times.

PAARD participates in Cup to Cup Recycling. Upon arrival, you will receive a cup token. When you order your first drink at the bar, you exchange this token for a cup. At the next order, you trade your old empty cup for a new full one. Have you lost your cup or token? Then you pay 1€ for a new one. With Cup to Cup Recycling, PAARD sets out to be more sustainable in our use of plastic cups.

18+ alcohol legislation
PAARD is required to enforce national alcohol legislation. This means that alcohol and carrying of alcohol is prohibited for visitors under the age of 18.

We apply the following rules to an alcohol risk program:
– To be allowed to order alcohol at the bar, wristbands are used: no alcohol without a wristband. At the entrance everyone’s proof of identity is checked to determine whether or not you receive a wristband.
– If we have doubts about your age and you do not have proof of identity with you: No wristband.
– Even once you are inside, you can be asked for your proof of identification in case of doubt.
– Alcohol is only served at the foyer bar, the bar in the room is alcohol-free.

When deviating from these rules you must take the following into account:
– You will be denied access to PAARD in the event of misuse of identification. The proof of identity is taken and can only be collected by the rightful owner.
– In case of improper use of a wristband (for example, putting on a found wristband) immediate expulsion follows.
– If a wristband is found to be passed on to a minor there is immediate expulsion for both: for the minor who received the wristband and for the person who gave it to them.
– Upon to be found passing on alcohol to a minor immediate expulsion follows for both: for the minor who accepts the drink and for the person who handed over the drink.
– In the event of removal or refusal of access for the above or related reasons no entrance fee will be returned.

The above measures sound strict and unfortunately they are. National legislation is inexorable and we, as PAARD, must adhere to it.

Yes. Your ticket will be scanned at the entrance. This can be done from your phone, or a printed ticket.

It is not allowed to photograph, make video and/or sound recordings * in PAARD with professional recording equipment without prior permission from us and/or artist. It is also prohibited to to carry out promotional activities, such as handing out flyers or pasting of posters, without prior permission from PAARD.

If you would like to photograph with a professional camera (for a website or other medium) please contact us via [email protected]. Would you like to know more about doing promotional activities? Send an e-mail to [email protected].

* When creating visual material the maker is responsible for compliance with the AVG regulations (General Data Protection Regulations). These contain restrictions on the identifiable visualization of people and the publication of these materials.

Photo and film recordings are made during events in Paard. It is possible that you can be seen in these recordings. Read our privacy statement for more information

PAARD is cashless. You can use a debit card or creditcard to pay at our bar and at our box office. 

If you are unable to attend an event you have bought tickets for, we can unfortunately not compensate you in any way. You may not return your tickets; there will be no exceptions. It is legally impossible to invoke your revocation right, because concert tickets have not been included within the withdrawal laws. You can resell your unwanted concert tickets safely on www.ticketswap.nl.

If you have lost something when attending an event at Paard, you can send us an email at [email protected]. Please state in your email what you have lost and when you have lost it.

If you have lost something when attending an event at Paardcafé, you can send us an email at [email protected]. Please state in your email what you have lost and when you have lost it.

Nearly all events at Paard are standing-only.

However, a few shows are sit-down events (seated), or you can choose whether you are more comfortable standing or sitting down (semi-seated). Events can be organized this way due to the performer(s)’(s) request, or due to the nature of an event.

Semi-seated events offer a limited number of seats, besides room to stand; seated events offer seats to all attendees and they are usually first come, first served when it comes to placement choice.

If a show is (semi-)seated, this will be mentioned on the event’s page on our official website.

At PAARD and Paardcafé, you can use the supervised cloakroom and/or a limited number of locker units. The cloakroom costs €2.50 per item. Lockers at PAARD and GR8 cost €3.50 and can be opened multiple times. At Paardcafé, lockers always cost €2.50 per use; they cannot be reopened without paying again. All locations operate cashless, and lockers can be paid for by card. The lockers work with your mobile phone and can be opened and closed as often as you like!a

If you choose to use our wardrobe and/or lockers, you automatically consent to Article 8, as stated in our Terms & conditions.

The Paard building is accessible for people with disabilities. Some disabilities, conditions, or chronic illnesses may not be immediately visible to others. That’s why we work with the Hidden Disabilities Sunflower – to promote inclusivity, acceptance, and understanding.

Wheelchairs

The entrance, foyer, cloakroom, toilet facilities, and both halls (via elevator) are accessible and wheelchair-friendly. Unfortunately, due to the historic nature of the building, Paardcafé is difficult to access by wheelchair. Additionally, the main hall at PAARD generally has standing room only. If a show does offer seating, this will be mentioned on the event page.

Visitors with physical disabilities

Would you like to attend a concert but find it difficult to stand for long periods? Please contact us. We have a limited number of places available for visitors with mobility issues. Please note, it’s important to contact us as soon as possible (at least one week before the event). There are a limited number of accessible seats available.

You can reach us via email at [email protected] or call us on weekdays between 12:00 and 17:00 at 070-7503434. The website of the municipality of The Hague provides an overview of available parking spots.