Frequently asked

Questions

Select and open the subject of your enquiery:

  • Besides the official Paard website and box office, where else can I purchase Paard tickets?

    Don’t waste your money on counterfeit or black market tickets! There is only a limited number of ticket sellers with which we cooperate to sell our tickets. If you decide to purchase a ticket from a seller that has not been officially approved by Paard, you may risk your access being denied to the event, despite having bought a ticket!

    The following ticket sellers have been officially approved by Paard:

    • King Cool Hostel, Prinsegracht 51, The Hague; open daily from 8:00 AM- 10:00 PM
    • VVV Uitburo The Hague, Spui 68, The Hague; open on Mondays from 12:00 PM – 8 PM, Tuesdays through Fridays from 10:00 AM – 8:00 PM, Saturdays from 10:00 AM – 5:00 PM and on Sundays and holidays from 10:00 – 5:00 PM.
    • Online through Ticketmaster: www.ticketmaster.nl/en
    • Physical (paper) tickets: Primera

     

     

     

     

  • Are events at Paard accessible to attendees who have special needs?

    Paard offers a wide array of facilities to be able to welcome everyone who enjoys attending our events, which naturally includes people who have a disability. Our main hall, foyer, wardobe, lavatories and both of our concert halls are wheelchair-accessible and elevators are present as well. Please contact us in due time if would like to attend an event at Paard and you are wheelchair-bound or if you have other special needs you need us to cater to. You can send us an email at info@paard.nl if you have any questions or requests.

    Please take notice that you must contact our reception at least 48 hours in advance to an event and that they are only available from Monday-Friday, 12:00 PM – 5:00 PM for calls. You can reach them by phone on 070-750 34 34.

    If an event is in high demand, we strongly suggest you to contact our reception as soon as possible, so we can guarantee you a safe spot with a good view and so that we can accompany you to the event in a timely fashion. You can check the event’s page for its estimated doors open and starting times.

     

  • Are there any ways I could purchase discounted tickets?

    Early Bird

    After an event’s presale has started, a limited number of Early Bird tickets may be sold for €5,- cheaper than the original price. They will only be offered for a week, or until they are out of stock. These tickets will not be sold for every event, so be sure to check carefully; once they have sold out, regular prices will apply.

    If you would like to know more about Early Bird tickets, we have a separate question in our FAQ dedicated to them.

     

    CJP-Pass Discount

    Do you own a CJP-pass? Then you could receive  €2,50 discount on tickets. All you need to do is to choose ‘yes’ for this option in your account menu and then you can fill in your pass information.

     

    Student Pass

    Are you currently a college/university student and do you own a student pass? Then you could also receive  €2,50 discount on tickets, but only if you purchase them through our box office. Student pass discount is not an option you can select when purchasing tickets through our website. When going to our box office, you should bring a valid ID with your student pass as well, so that you can prove you really are a student.

     

    No-Risk-Ticket

    If a show is no-risk, it should be mentioned clearly in its event page’s discription. The bottom line of this concept is that if you don’t like the event you are attending, you can ask for a reuimbursement. If you attend an event and within the first 15 minutes you decide that you dislike it, you can return to our box office and request you get your money back.

    No-risk events are performed by artists that Paard thinks are worth seeing live. We guarantee you that they are amazing, but this system guarantees that you can purchase a ticket care-free!

     

    We Are Public

    Do you own a We Are Public (WAP) pass? Then you probably already know how you can benefit from it; you can visit https://www.wearepublic.nl/en/ if you want more information. If an event has a WAP-label mentioned on its page, then pass holders are eligible to receiving their privileges.

     

     

  • What can I do when I have lost something at Paard?

    If you have lost something when attending an event at Paard, you can send us an email at info@paard.nl. Please state in your email what you have lost and when you have lost it.

    If you have lost something when attending an event at Paardcafé, you can send us an email at info@paardcafe.nl. Please state in your email what you have lost and when you have lost it.

     

  • What can I do when an event has been cancelled or rescheduled?

    Will I be reimbursed if an event has been cancelled?

    If you have purchased your tickets from Paard, either through our official website or our box office, you will get your money back if an event has been cancelled. Unfortunately, we will not be able to refund any service fees that have already been paid.

    If you have bought your tickets from Ticketmaster, you will be reimbursed as well, but not by Paard. Ticketmaster has their own terms and conditions when it comes to refunding tickets to cancelled events. For further information, please check their official web page concerning this subject: http://www.ticketmaster.nl/help/cancelled/?language=en-us&tm_link=tm_i_2.

    What can I do when an event has been rescheduled?

    When an event has been rescheduled, any tickets you have purchased will remain valid for the event that will take place on the new date. If you will not be able to attend the rescheduled event on the new date, you may request us to refund your ticket(s) by sending an email to info@paard.nl. Please state the transaction number from said ticket purchase clearly in your email.

  • Will I be able to pay with my debit card or will I be able to use an ATM at Paard?

    You can both use cash or your debit card to pay at our bar and at our box office. There is no ATM machine available at Paard.

    Both our lockers and our smartphone chargers require €1,- coins for usage.

     

  • What are Early Bird tickets and how can I purchase them?

    Paard uses a nationally preset ‘early bird’-discount: if you decide to purchase your concert ticket a long time before the event will take place, you can save €5,-.

    For the majority of our concerts and dance parties, a limited number of Early Bird tickets will be sold during the first week after the announcement has been placed on our official website. If they are available for a certain show, purchasing an Early Bird ticket will take €5,- off of any original price.

    Why does Paard sell Early Bird tickets?

    We simply want to reward live music aficionados who prefer purchasing their tickets a long time before the actual event takes place; offering Early Bird tickets is also a way for us to give concertgoers with a lower budget a chance to save some extra money on tickets.

    How do I know whether there are Early Bird tickets available for a certain event?

    If you go to your event of choice’s page on our official web page, it will be clearly stated whether Early Bird tickets are (still) available. If you subscribe to our newsletter, you will be the first to be notified about presales, Early Bird discounts and other exclusive offers.

    How can I purchase Early Bird tickets?

    Purchasing an Early Bird ticket is no different from purchasing a regular ticket, only you will have to be there on time! There will be a limited number of these cheaper tickets available during the first week after the event’s official announcement. To be able to take advantage of this discount, you will only need to be, well… an early bird. You can purchase Early Bird tickets through either our official website or through our box office, whereas Ticketservice andTicketmaster do not offer any Early Bird discounts.

    Please take notice that Early Bird tickets for popular events may sell out rather quickly.

    What are the specific terms and conditions that apply to purchasing Early Bird tickets?

    • Early Bird tickets may be available for most, but certainly not all concerts and dance parties.
    • Early Bird presale will take place during the first week after the event has been officially announced, unless the Early Bird tickets have sold out. There is only a limited number of Early Bird tickets available and when they have sold out, general prices will automaticaly apply.
    • For both Early Bird tickets and general tickets, the same general terms and conditions apply.
    • Early Bird discount is not valid in combination with other discounts.
    • Service fees have been excluded from the prices as mentioned on our official website.
  • Service Fee

    If you purchase a ticket for an event at Paard, please take in account that €2,50 service fees are yet to be added; these fees will have to be paid per individual ticket. This both counts for tickets you buy through or official website and for those you purchase at our box office. Only if a ticket costs €6,- or less, additional service fees not be charged. Notice that this exception does not count for Early Bird discounts.

    The reason that we are obliged to charge service fees, is because of the additional money that Paard is charged due to bank transactions and our ticket sales-system.

    Why can those service fees not be included in the ticket prices?

    As though that may have saved you a lot of trouble, this would cause us trouble with our bookkeeping.

    If you decide to purchase your Paard tickets through Ticketmaster, different terms, conditions and service fees may apply; you can find more information about their policies on their official website.

  • Are there any seats available at events at Paard?

    Nearly all events at Paard are standing-only.

    However, a few shows are sit-down events (seated), or you can choose whether you are more comfortable standing or sitting down (semi-seated). Events can be organized this way due to the performer(s)’(s) request, or due to the nature of an event.

    Semi-seated events offer a limited number of seats, besides room to stand; seated events offer seats to all attendees and they are usually first come, first served when it comes to placement choice.

    If a show is (semi-)seated, this will be mentioned on the event’s page on our official website.

  • How old must I be to be allowed to attend events at Paard?

    There are some rules regarding the legal age for event attendance at Paard.

    Concerts
    Concert attendees must at least be 16 years of age on the date of attendance; however, attendees younger than 16 are welcome when accompanied by an adult (18+).

    After Hours & Clubevents
    To be allowed to attend an event that is held after 11:00 PM, one must be at least 18 years of age, unless the event’s page on our official website states otherwise.

  • Will I be able to check my coat at Paard?

    There are both a cloakroom and a limited number of lockers available for event attendees. Cloakroom usage costs €1,- per checked item and locker usage has the same price. There is also a limited number of charger lockers for your smartphone available; they cost €1,- as well. Lavatory usage is free, but leaving a small tip would be very much appreciated.

    If you choose to use our wardrobe and/or lockers, you automatically consent to Article 8, as stated in our Terms & Conditions.

  • What if I have not received a confirmation email or if I have lost it?

    Your confirmation email may end up in your spam box; regardless of what email provider you are using, please check this first, as this is quite common and completely harmless. You will still be able to open your confirmation email from there. It could also be helpful to go to your account and to change your email address. If you are not checking your current email address quite often, or you are experiencing problems with it, this may be helpful. If you have done so, you can return to your account, look into your ordering history and request another confirmation email to be sent to your newly submitted email address.

    Can you not find the email in neither your regular inbox, nor your spam? Then please contact kassa@paard.nl or call us at: 070 750 34 34. Our receptionists will be glad to be of further assistance. You can contact us exclusively on Monday – Friday, 12:00 PM – 5:00 PM. If you wish to pick up your tickets outside of our office hours, you could try retrieving them at our box office, on the condition that you bring a valid ID with you and that the tickets have been purchased on your name.

    Please take notice that this given information only counts for tickets that have been purchased through our official website! If you have bought tickets through another seller, we may not be able to help you. Please do also take notice that you must bring a valid ID to any event you are attending, or else our security will reserve the right to refuse your entrance. The maximum amount of tickets you can purchase per event, per account, is 4. This is to protect our concertgoers from black-market resales and its bad consequences.

  • How can I purchase a ticket?

    Through www.paard.nl

    You can purchase concert tickets to our events from our official website 24/7.

    How do I purchase tickets online?

    First, go to the page of the event of your choice, where you can click on a green button with the word ‘tickets’ on it. At this point, you must register or log in with your personal Paard-account; this will only take a minute, but you may want to create an account in advance if you think the event will sell out quickly. As soon as you’ve clicked the green button and Paard approves access to your user account, you can continue your online purchase. Then you can continue by choosing your preferred method of payment. All payments can be fulfilled by using iDeal, MasterCard or Visa.

    If the purchase has been successful, you should expect a confirmation email from Paard to pop up in your inbox any second now. This confirmation email contains your e-ticket, which you can print at home and take with you to the event. You can also leave the e-ticket on your smartphone, so our security guards will be able to scan it from there. Be sure to carefully archive this email; it will grant you access to the event.

    What if you have not received a confirmation email?

    Your confirmation email may end up in your spam box; regardless of what email provider you are using, please check this first, as this is quite common and completely harmless. You will still be able to open your confirmation email from there. It could also be helpful to go to your account and to change your email address. If you are not checking your current email address quite often, or you are experiencing problems with it, this may be helpful. If you have done so, you can return to your account, look into your ordering history and request another confirmation email to be sent to your newly submitted email address.

    Can you not find the email in neither your regular inbox, nor your spam? Then please contact kassa@paard.nl or call us at: 070 750 34 34. Our receptionists will be glad to be of further assistance. You can contact us exclusively on Monday – Friday, 12:00 PM – 5:00 PM. If you wish to pick up your tickets outside of our office hours, you could try retrieving them at our box office, on the condition that you bring a valid ID with you and that the tickets have been purchased on your name.

    Please take notice that this given information only counts for tickets that have been purchased through our official website! If you have bought tickets through another seller, we may not be able to help you. Please do also take notice that you must bring a valid ID to any event you are attending, or else our security will reserve the right to refuse your entrance. The maximum amount of tickets you can purchase per event, per account, is 4; this is to prevent black-market resales.

  • What can I do if I am unable to attend an event I have bought tickets for?

    If you are unable to attend an event you have bought tickets for, we can unfortunately not compensate you in any way. You may not return your tickets; there will be no exceptions. It is legally impossible to invoke your revocation right, because concert tickets have not been included within the withdrawal laws. You can resell your unwanted concert tickets safely on www.ticketswap.nl.

     

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