The options for PAARD visitors at a glance
Why the promotion ‘Save your ticket, enjoy later’? The financial impact of the corona measures is also enormous for the cultural sector. That is why a regulation has been drawn up in consultation with the Ministry of Education, Culture and Science, the Ministry of Economic Affairs and the Authority for Consumers & Markets that offers solutions in this exceptional situation for the sector. Under the heading ‘Save your ticket, enjoy later’ we ask visitors to keep their ticket(s) and to come and enjoy the concert in question later (or another concert for which you want to use your PAARD credit). Read more about the cabinet-wide package for organizations and self-employed professionals in the cultural sector on the website of the national government. The arrangement ‘Save your ticket, enjoy later’ also falls under this.
Save your ticket: Do you have a ticket for a rescheduled show and are you going on the new date? Then you don’t have to do anything. Your current ticket (with old date on it) remains valid for the new date.
Enjoy later: In 2020 we offered that you could convert tickets into a credit. You can see your credit in your PAARD account on the website, and it is valid for a minimum of 12 months and you always retain your right to request a refund. These credits can still be spent in 2021.
Refund: Ticket buyers will receive an email as soon as an event is canceled or moved. In the event of a cancellation, you will receive a full refund (including service costs). In the event of a relocation, you will have four weeks to indicate that you want a refund. Please note: the refund period is longer than you are used to with a relocation or cancellation. The repayment term has been determined in consultation with the Ministry of Education, Culture and Science, the Ministry of Economic Affairs and the Authority for Consumers & Markets in the regulation ‘Ticket fees Corona crisis Cultural and sports events‘. This arrangement is there because it concerns an exceptional situation. In this regulation, the refund period of no later than 1 month after the new date of the rescheduled event applies in the event of a relocation and in the event of a cancellation this is 3 months after the cancellation.
Do you want to help PAARD and artists?
That makes us and the artists very happy in this time! You can help artists and PAARD in various ways.
1) Buy tickets for an artist you want to support (ticket fees will benefit the artist excluding service costs) and at checkout you can add an extra donation that benefits PAARD.
2) Become a FRIEND of PAARD for €50 per year: see www.paard.nl/vriendenclub
3) Donate your ticket. Mail to [email protected] for this
I bought a physical ticket. What should I do now?
If you bought a ticket at the PAARD entrance or at one of the other official pre-sale addresses, you can email a photo or scan of your ticket to [email protected], stating ‘return hardcopy ticket’. Unfortunately, our physical ticket office is closed at the moment.
We hope the information above is enough for you for now. More information can also be found at www.bewaarjeticket.nl