Tuesday 31 March 2020

PAARD in Corona tijden

Update 2-10: It has just been announced through the Haaglanden Safety Region that the PAARD program can continue in the future with a maximum capacity of 130 people. This means that our program can continue as planned. Of course, our (strict) 1.5m measures that have already been implemented will remain in force. There are also a number of new rules: mouth masks are mandatory in the building (except on the seat), our bar stops serving at 9:30 PM and it’s not allowed to drink after 10 PM. We hope that everyone will continue to do their very best with us to comply with the measures within and outside PAARD.

A safe concert visit at PAARD
PAARD follows the protocol of the Association of Dutch Poppodia and Festivals and there are adjusted house rules to make your visit safe. This means that upon arrival you will be asked a number of questions about your health. A secure 1.5 meter routing has been set up and several disinfection stations have been distributed throughout the property. Solo and duo seating has also been taken into account in the 1.5 meter seated room layout. We have made it possible that you can order drinks and snacks via the QR on the table until 21:30. These will be brought to your table.

As a visitor, you also play an important role in making an evening safe. This means that unfortunately you cannot dance, shout, whistle or sing along. You can, however, enjoy a drink or a snack while sitting (there is an adapted menu with various special beers, cheese or sausage). We also ask you to stay seated during the event. We also ask you to wear a face mask everywhere in building (except on your seat). So don’t forget to bring your face mask! It is slightly different than you are used to at PAARD, but together we can ensure that live events can still be enjoyed in a safe way.

Extra information about Corona
If you have any health issues regarding Corona, we ask you to stay at home and contact us via [email protected]. We then look together at what the options are.

Rescedulements and annulments
Events that took place in the period starting midst March till the first of June PAARD are being moved to a new date as much as possible. Sold out shows are being moved to September and October, but might be rescheduled again. When there is more information, we will send an e-mail to anyone who bought a ticket. We made a summary of the shows that would take place during this period. Here you can check the list of shows that have been moved or cancelled.

Why the initiative: Save your ticket, enjoy later
The financial impact of the Corona measures also has a huge impact on the cultural sector. That is why, in consultation with the Ministry of Education, Culture and Science, the Ministry of Economic Affairs and the Authority for Consumers & Markets, an arrangement has been drawn up that offers solutions in this exceptional situation. In the spirit of ‘Save your ticket, enjoy later’, we ask visitors to keep their ticket(s) and enjoy the concert on its’ rescheduled date, or to convert the tickets into a digital voucher and come back later to PAARD to enjoy another concert.

Below you can read which are your options.
On the website of the Rijksoverheid you can read more about the help that the government gave several sectors, including the cultural sector.

 

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Choosing for PAARD credit would help us a lot
The effect of the credit option is that the direct financial impact of the many rescheduled and cancelled concerts for PAARD becomes more manageable, so that you can enjoy beautiful concerts with us in the future without any problems. It would therefore be very helpful if you do not immediately ask for a refund, but instead ask to convert your ticket(s) into a voucher. Read below how this voucher works.

The options for PAARD visitors in a row
Save your Ticket: Do you have a ticket for a rescheduled show and you are able to attend the new date? Then you don’t have to do anything. Your current ticket remains valid for the new date.

Enjoy later: Do you have a ticket for a rescheduled show, but the new date does not suit your agenda, or do you have a ticket for a cancelled show? Then choose a digital voucher worth the amount of your tickets, including service fee. You do not have to spend the credit in one go, and if you have an amount left after the period of validity, we will automatically refund the remaining credit to you (on the account number/payment method with which you bought the tickets). This means that you always get your money back, even if you don’t spend it. You can see your credit in your PAARD account on the website, and it is valid for a minimum of 12 months.

We understand if ticket holders do not want to use this credit option; they can still reclaim their money. In consultation with the Ministry of Education, Culture and Science, the Ministry of Economic Affairs and the Authority for Consumers & Markets, the regulation ‘Ticket fees for the Corona crisis in culture and sports events‘ has been drawn up to offer solutions in this exceptional situation. In this arrangement, the refund period applies for rescheduled concerts of no later than 1 month after the new date of the rescheduled event and in case of cancellation, 3 months after the cancellation. Please note: the refunding process is different than you are normally used to with a rescheduled show or cancellation.

How do I convert my ticket(s) into a credit?
PAARD will start implementing the regulation in the short term. Because this currently involves many thousands of tickets, we have to make a number of technical changes to our ticketing system. We are working hard on this. Once completed, ticket buyers of cancelled and rescheduled shows will receive an email from us explaining how to convert their tickets into a credit or request a refund.

Would you like to help PAARD and artists in other ways? 
You can help artists and PAARD in several ways:
1) Buy tickets for an artist that you want to support (ticket fees excl. service costs will go to the artist) and at the checkout you can add an extra donation that will go to PAARD
2) Become FRIEND of PAARD for € 50 per year: www.paard.nl/vriendenclub.
3) Come to the PAARD Pop-up store and buy merch from The Hague based artists (100% for artist)

I bought a hardcopy ticket. What to do?
If you bought a ticket at PAARD or at another official sellingpoint you can send a photo or a scan of your ticket to: [email protected], citing: ‘returning a hardcopy ticket’. Unfortunately the ticketdesk at PAARD is closed at the moment.

More information
We hope that the information above is sufficient for you for now. As soon as we have the credit option, we will start informing all ticket buyers as soon as possible, so keep an eye on your email.

More information can also be found at ‘save your ticket, enjoy later‘.